Pre-assessment Information

General

This information outlines what prospective candidates for membership to the GoPC need to know before attempting our assessment process. The assessment has been designed in such a way that every candidate, irrespective of background, previous training and experience has an equal chance of success but because the GoPC’s desire is to raise standards within the profession, the process is intentionally challenging and some preplanning and preparation is highly recommended to ensure you reach the required standard on the day. A list of core competences the assessors will be working from to test candidates during the practical assessment is included later in this information.

The GoPC assessors have all been specifically trained for this role and they have been chosen for their experience in all aspects of chauffeuring over a considerable period of time. They are working from a strict, pre-determined criteria covering the core competences of chauffeuring which has been developed by the GoPC committee and overseen by Mark Kendrick of Bespoke Driver Training, who the GoPC has also appointed as internal verifier.

Location

The location will be Parkers European HQ, OX25 5HQ (full address below). Parkers European are a long-established company who provide VIP chauffeur services on behalf of Audi UK and other prestige brands. Timings will be confirmed when candidates have booked their assessment.

Vehicle

If you have access to your own chauffeur-standard vehicle we would encourage you to use it. Presumably, this is the vehicle in which you normally undertake your duties as a chauffeur so it makes sense to use one you are familiar with. If you do not have access to a suitable vehicle, Parkers European will very kindly make one of their fleet of Audi A8L’s available for the assessment. Please note that we will need to know whether you intend using your own vehicle or one from Parkers fleet in advance. To use one of Parkers vehicles you must be over 25 years of age and have no more than 6 points on your driving licence.

We will be carrying out roadworthiness checks before the practical assessment and the assessment will be aborted if your vehicle is found to be defective in a way that compromises safety or fails to meet legal requirements. For these reasons, we will not allow any vehicle displaying an engine warning light or other fault indicator to be used.

Documentation and ID checks

Upon arrival we will ask candidates to provide various forms of identification to ensure you are legally able to undertake the on-road assessment. We will also be carrying out an on-line DVLA licence check so we require your photo card driving licence, national insurance number and postcode. If you do not have a photo card driving licence we must have another form of official photographic ID such as a passport or SIA licence. If you do not provide relevant forms of ID to enable us to carry out checks, your assessment will not go ahead.

If using your own local authority-licensed chauffeur vehicle, we will need to see a copy of the licence on the assessment day.

First aid certification

It is a requisite of membership that the candidate possesses current first aid certification, having at least attended a basic one-day course. Proof of this is required before an assessment can take place.

Written examination

Prior to a practical assessment, candidates will be required to sit a written examination to assess their knowledge and understanding of the Highway Code. The exam will last for 30 minutes and will consist of 20 multi-choice questions. Sixteen questions will need to be answered correctly for a pass. There will be a number of different versions of this examination.

Practical assessment

The on-road assessment will last approximately one hour and will be carried out in the form of a role-playing scenario with one of the GoPC assessors acting as your client. The scenario will be that the candidate is collecting a high-ranking corporate client for the first time, so bearing in mind that all the core competences of a chauffeur’s role will be tested throughout the practical assessment, candidates are encouraged to prepare themselves accordingly. Preparation should include the provision of any evidence of route planning and information about the destination which the candidate feels is relevant and appropriate to the task.

For the purpose of the assessment, the pick up location will be the Parkers European offices, 221 Heyford Park, Upper Heyford OX25 5HQ and the destination will be the Macdonald Randolph Hotel, Beaumont Street, Oxford OX1 2LN. The assessment will conclude back at Parkers HQ where the assessor will deliver their feedback.

Dress

We will expect candidates to be dressed and groomed appropriately for the specific task described above. Please take this into account with regards to style, colour and fitting of attire.

Car preparation

Whether a candidate is using their own vehicle or one of the Parkers fleet, the assessor will be looking for both the exterior and interior of the car to be suitably prepared to a standard as would reasonably be expected to undertake the task described above. Please note that if using one of Parkers fleet, candidates will still be expected to bring with them any items they deem necessary to enhance the preparation of the car and comfort of the client.

Roadworthiness check

The candidate will need to display an understanding of the legal requirements in relation to roadworthiness and basic maintenance to ensure a chauffeur vehicle is fit for purpose. We appreciate part of this requires a familiarly with the vehicle being used on the day so arrangements will be made for candidates to familiarise themselves with the Audi A8L if using one of Parkers fleet and timings will take that into account.

Roadcraft and understanding of the Highway Code

During the practical assessment the candidate will be continually tested on all core competences relating to a chauffeur’s role. A significant part will be expecting the candidate to display a high standard of driving ability-encompassing car control, hazard perception and knowledge of the Highway Code. In addition, a strong emphasis will be placed on candidates being able to display a driving style that maximises client comfort at all times.

Incidents and dilemmas

To mirror the reality of chauffeuring high-end clients and the associated demands, the assessor will wish to see how a candidate adapts to a passenger’s individual wishes and requirements so in order to provide an authentic assessment, the ‘clients’ may introduce various scenarios to test how candidates deal with the unexpected. These incidents and dilemmas will be chosen at random from a pre-determined list held by the assessors so all requests will be sensible, reasonable and realistic.

Feedback

Upon completion of the practical assessment, the assessor will provide detailed feedback to the candidate and this phase will also allow the candidate to have suitable input. The process has been designed so feedback is honest, fair, constructive and useful. The GoPC’s primary aim is to improve industry standards so whatever the outcome, the feedback at the conclusion of the assessment process as a whole should encourage and inspire candidates and highlight the importance of continued personal development. Dependant on the outcome, candidates will be briefed on the next step to membership or advised on what aspects they need to improve on if they wish to return for a further assessment at a later date.

Meeting the required standard in the core competences during the practical assessment

Displayed below is a list of the core competences upon which candidates will be assessed during the practical phase. The assessment will be marked using a ‘traffic light’ system of green, amber and red. Green will show that the assessor is entirely satisfied that the candidate has met the required standard in that particular competency. A competency will be marked as amber if the candidate displays what is deemed to fall short of the ideal standard expected and this will be reflected during the feedback phase. Red indicates that the candidate has failed to reach the standard required in a particular competency, which results in failure of the assessment and unsuccessful entry to the GoPC.

Please note that only five ‘ambers’ are allowed so receiving six or more results in failure. Being marked ‘red’ on any one competency also results in failure.

Assessment of the core competences

Not competent/safe - RED
Recurrent faults requiring attention - AMBER
Competent/safe - GREEN

  1. Knowledge & preparation:
    Did the chauffeur…
    1. Demonstrate pertinent and thorough pre-drive roadworthiness checks?
    2. Demonstrate high standards of personal grooming, appearance and personal hygiene?
    3. Present and prepare their vehicle for the comfort and convenience of passengers?
    4. Demonstrate an appropriate ‘meet & greet’ service, and assist with luggage?
    5. Lock the vehicle’s doors promptly after the pick-up?
    6. Demonstrate familiarity with the vehicle’s controls, including in-car entertainment system and sat nav, where fitted.
  2. Planning:
    Did the chauffeur…
    1. Plan suitable road routes, including selecting suitable pick-up and drop-off points?
    2. State what action to take in the event of a breakdown, involvement in a road traffic collision, or medical emergency?
    3. Calmly adapt their plans and actions to meet their passenger’s developing requirements?
  3. Smooth defensive driving:
    Did the chauffeur…
    1. Focus on what is important, avoiding distractions?
    2. Demonstrate a defensive approach to hazards that prioritises safety?
    3. Observe the driving environment clearly, demonstrating effective scanning and an awareness of blind-spots?
    4. Anticipate likely developments sharply and plan accordingly?
    5. Handle all the vehicle’s controls smoothly, thereby affording their passenger as comfortable a ride as possible?
    6. Negotiate corners safely and comfortably, linking speed to vision and grip at all times?
    7. Position the vehicle for safety, visibility, stability and comfort?
    8. Manoeuvre the vehicle safely, accurately and systematically?
    9. Signal clearly to other road users their intentions in good time?
  4. Service delivery:
    Did the chauffeur…
    1. Greet their passenger politely, professionally and on time?
    2. Help with the unloading of luggage?
    3. Display Professional and alert deportment behind the wheel?
    4. Display calmness, confidence and diplomacy in all client interactions?
    5. Demonstrate or state important aspects of protocol and etiquette?

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